I called AQHA Customer Care for help and was put on hold for a long time. Why is this happening?

AQHA is experiencing a large volume of calls; try the call back options to avoid hold times.

Due to the large volume of calls AQHA Customer Care is receiving, hold times may be longer than usual. For the quickest call back, we recommend using the virtual call back option when it is offered by the phone system. This allows you to avoid waiting on a long hold; the virtual call back will allow you to confirm your phone number and then hang up while keeping your place in line. Additionally, the large call volumes may increase the length of time before you receive a call back. We appreciate your patience as we try to accommodate all of our members and their needs at this time.