---
title: What do I do if I receive an error when answering my secret questions?
description: If you receive an error when answering your secret questions, confirm that the ID number is entered correctly before contacting AQHA Member Experience for assistance.
---

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# What do I do if I receive an error when answering my secret questions?

## If you receive an error when answering your secret questions, confirm that the ID number is entered correctly before contacting AQHA Member Experience for assistance.

If you receive an error when answering your secret questions, it is possible that AQHA does not have the information on file to match to your account.

Please verify that the ID number has been entered correctly. If the ID number is correct and you still receive an error, it is possible that AQHA does not have information on file to confirm your account, so please [**contact**](https://www.aqha.com/contact-info?hsLang=en) the AQHA Member Experience Team for assistance *by* [completing this contact form](https://www.aqha.com/membership-or-website-support-form?hsLang=en) *or calling 806-376-4811, option 2, 8 a.m. to 5 p.m. Central, Monday through Friday.*

If you are not a current AQHA member, check out this [guide](https://helpcenter.aqha.com/knowledge/how-do-i-access-my-secret-questions-if-i-am-not-a-current-aqha-member?hsLang=en)for tips for accessing secret question information.

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